COVID-19 UPDATE

Dear Valued Customers,

During this unprecedented time, we have decided to make the following adjustments to our operations to do our part in serving our team, customers and community.

We continue to process and ship new online orders as usual. Please bear with us as we are working higher than normal online order volume with fewer staff in effort to maintain physical distancing. Courier deliveries to condo and apartment deliveries will be made to the building lobby instead of to the unit during this time. To inquire about alternative delivery options for in-home delivery in your area, please contact us.

Our showroom is open weekdays 12pm - 6pm and weekends 12pm - 4pm. Please follow the below health & safety guidelines for showroom visits.

  • If you have recently travelled, been in contact with anyone who has travelled or have flu-like symptoms, please stop by at a later date.
  • Personal protective equipment such as masks and gloves are required for entry into the showroom. 
  • Visitors will be limited to groups of 2 and no more than a total of 10 visitors will be permitted in the showroom at any given time.
  • Physical distancing guidelines of 2 metres are in effect. Please try to self-serve by using our website (wifi available) and keep distance from staff and other customers.

We are also offering virtual showroom tours via video calls. Book your virtual showroom tour here.

Our customer care team is working remotely and remains available every day from 9am to 9pm EST.

We are offering new flexible payment options for up to 12 easy monthly payments with PayBright financing. See here for details.

Please feel free to contact us with any questions or concerns. Any further updates on this matter will be posted here. 

We wish you and yours good health and thank you for understanding.

Gaurav Nijhawan
President
Candace & Basil

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