How long does shipping take?

Delivery times will vary based on your location and the item ordered. In stock items (depending on your location) range from 3-10 business days to deliver. See here for more details.

How much does shipping cost?

Shipping is 100% free! We deliver straight to your doorstep (at ground level) Canada-wide* under our free standard shipping option.

What happens if I want to return my order?

If the item does not meet your expectations or if you simply change your mind, don't worry! We will take it back within 30 days for a full refund and the best part is: return shipping is on us. See here for more details and return requirements.

***Note: All mattresses, pillows, open box items, display/floor model items, made to order items and custom items are non-refundable and are final sale.

What do I do if my order is damaged in shipping?

In the off-chance that your product gets damaged in transit, let us know within 3 days of delivery and prior to assembling and using the item. We will arrange for a replacement unit or part(s) to be sent to you ASAP. See here for more details.

Is there a showroom where I can see your products?

Our showroom is located at 565 Otto Rd., Mississauga, ON (Brassex building). 

What do I do if I find a better price online?

We offer a best price guarantee where we will match or beat any price found online. If you come across a more competitive price, contact us and we will review your request and get back to you.

Do you offer bulk discounts?

If you're looking to purchase 5 or more items, contact us with the list of items you're interested in and we will get back to you with our bulk rate. See here for more details.

Do your products require assembly?

Yes, most of our products require light to moderate assembly. Assembly instructions and the necessary tools are provided with each item. If you'd like to review the instructions prior to your purchase, we can happily provide you a PDF document upon request.

Where are your products made? 

Most of our products are carefully sourced from factories in Southeast Asia (including but not limited to China, Malaysia, Vietnam, Taiwan) unless otherwise stated. Browse our new Canadian made collection here 🇨🇦.

I am encountering a “Zip Code Error” at checkout. What does this mean?

Our store requires address verification as part of payment to ensure the billing address entered at payment matches the address provided to your bank. If you require delivery to an address that is not the same as your billing address, please keep the billing and shipping addresses separate when you place your order.

How do I know this is a legit company?

We have nothing to hide! Please feel free to ask us any questions you may have and we would be more than happy to answer them to our fullest ability. We are a Better Business Bureau accredited corporation. Our website is Mcafee secure and is based on Shopify's e-commerce platform. Our operating name is Candace & Basil and our legal name is Definitive Home Inc., registered in Canada on December 3, 2007.

For specific product inquiries, please contact us.