Coat Rack - Black

We leverage a carefully selected network of delivery partners, including our dedicated in-house local delivery team, to efficiently serve our valued customers from coast to coast. All orders are delivered within 1-2 weeks of receipt or completion (for made-to-order items). 

Shipping

• We offer free standard delivery within our local area*. Delivery charges may apply at checkout (before purchase) to orders outside this zone.
• You will be notified via email prior to delivery to coordinate a date or will be provided tracking information (depending on the item and delivery area).
• The option to upgrade to white glove delivery is available at checkout.
  

Returns

• In order to qualify for a return, contact us within 30 days of delivery. The item(s) must be unused, unassembled, in original condition and all contents packaged back into the original packaging.
• Return shipping charges may apply to orders outside of our local area*. 
• All made to order items, custom items, display items, open box items, pillows, duvets, bedding and mattresses are non-refundable and are final sale.

*Local area includes the Greater Toronto Area and surroundings (all “M” and most “L”, “N” & "K" postal codes).

Manufacturer's Limited Warranty

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Candace & Basil. 

A 365 day manufacturer's warranty applies to all products unless otherwise specified. The term begins from the date of delivery.

What does this limited warranty cover? 

This limited warranty covers any defects in material or workmanship under normal use during the Warranty Period. 

During the Warranty Period, Candace & Basil will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal residential use and maintenance. Items that arrive visibly damaged or defective, must be reported prior to use and/or assembly within 3 days of receipt.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good.

What will we do to correct problems? 

Candace & Basil will either repair the product at no charge, ship new replacement parts, or replace the entire unit at our discretion.

What does the limited warranty not cover? 

The Limited Warranty does not cover any problem that is caused by: 

• conditions, malfunctions or damage not resulting from defects in material or workmanship (ie. irregular use, wear and tear or accidental damage)

What do you have to do? 

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Service areas

Warranty claims must be associated with the original address on file at the time of order. In the case of a move please check with us to ensure coverage eligibility for the new address. Although we service and ship to most of Canada, some remote regions are outside of our reach and excluded from our shipping and service regions.