Manufacturer's Limited Warranty
This Limited Warranty applies to physical goods, and only for physical goods, purchased from Candace & Basil.
A minimum 365 day manufacturer's warranty applies to all products. The term begins from the date of delivery. Items with longer warranties will be outlined in the product description (most custom items have a 2-5 year limited warranty and some pillows & mattresses have a 10 year limited warranty).
What does this limited warranty cover?
This limited warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, Candace & Basil will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal residential use and maintenance. Items that arrive visibly damaged or defective, must be reported prior to use and/or assembly within 3 days of receipt.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good.
What will we do to correct problems?
Candace & Basil will either repair the product at no charge, ship new replacement parts, or replace the entire unit at our discretion.
What does the limited warranty not cover?
The Limited Warranty does not cover any problem that is caused by:
- conditions, malfunctions or damage not resulting from defects in material or workmanship (ie. irregular use, wear and tear or accidental damage)
What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Warranty claims must be associated with the original address on file at the time of order. In the case of a move please check with us to ensure coverage eligibility for the new address. Although we service and ship to most of Canada, some remote regions are outside of our reach and excluded from our shipping and service regions.
3 YEAR EXTENDED COVERAGE
Purchase extended coverage for your investment here.