You've got our word


At Candace & Basil, we stand behind our quality, which is why we offer a 1 year guarantee on all of our products.

1 Year Limited Warranty

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Candace & Basil. 

What does this limited warranty cover? 

This limited warranty covers any defects in material or workmanship under normal use during the Warranty Period. 

During the Warranty Period, Candace & Basil will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems? 

Candace & Basil will either repair the product at no charge, using new or refurbished replacement parts, or simply ship the parts in question to the customer.

How long does the coverage last? 

The Warranty Period for Physical Goods purchased from Candace & Basil is 365 days from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.

What does the limited warranty not cover? 

The Limited Warranty does not cover any problem that is caused by: 

  • conditions, malfunctions or damage not resulting from defects in material or workmanship

What do you have to do? 

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.