Antonio Bouclé Sofa (FINAL SALE DEAL)

We’re proud to partner with a trusted network of delivery teams who help us bring our furniture to homes across Canada with care.

Shipping

• Delivery fees are shown at checkout and vary by region.
• Before your order arrives, we’ll reach out by email to coordinate a delivery date or share tracking details—depending on the item and your location.
• You’ll also have the option at checkout to upgrade to white glove delivery for an elevated, worry-free experience.

Returns

• If something isn’t quite right, we’re here to help.
• Please contact us within 30 days of delivery to start a return. Items must be unused, unassembled, in original condition, and packaged in the original box.
• Return shipping fees will apply, but you’re always welcome to bring approved returns directly to our Mississauga warehouse at no charge.
• Kindly note that made-to-order and custom pieces, display items, open box items, pillows, duvets, bedding, and mattresses are final sale.

Manufacturer's Limited Warranty

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Candace & Basil. 

A 365 day manufacturer's warranty applies to all products unless otherwise specified. The term begins from the date of delivery.

What does this limited warranty cover? 

This limited warranty covers any defects in material or workmanship under normal use during the Warranty Period. 

During the Warranty Period, Candace & Basil will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal residential use and maintenance. Items that arrive visibly damaged or defective, must be reported prior to use and/or assembly within 3 days of receipt.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good.

What will we do to correct problems? 

Candace & Basil will either repair the product at no charge, ship new replacement parts, or replace the entire unit at our discretion.

What does the limited warranty not cover? 

The Limited Warranty does not cover any problem that is caused by: 

• conditions, malfunctions or damage not resulting from defects in material or workmanship (ie. irregular use, wear and tear or accidental damage)

What do you have to do? 

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Service areas

Warranty claims must be associated with the original address on file at the time of order. In the case of a move please check with us to ensure coverage eligibility for the new address. Although we service and ship to most of Canada, some remote regions are outside of our reach and excluded from our shipping and service regions.