Free shipping & returns


At Candace & Basil, we believe in creating a stress-free shopping experience for our customers. That's why we offer free shipping and returns on all Canada-wide orders with our standard shipping option (territories and other remote regions are excluded).

Shipping Time

All C&B products are carefully and professionally shipped within 1-2 business days using tracked Loomis Express or Midland (depending on your location) right to your door.

Out of stock items are usually shipped within 4-6 weeks.

Delivery times will vary based on location. See below for details:

Province
Local
Remote
Ontario
1 day
2 days
Quebec
1 day
6 days
British Columbia 5 days 6 days
Alberta 4 days 5 days
Manitoba 3 days 4 days
Saskatchewan 3 days 4 days
Newfoundland 5 days 7 days
Nova Scotia 4 days 5 days
New Brunswick 4 days 5 days
Prince Edward Island 6 days 7 days

*Please note that these are courier estimates and cannot be guaranteed.

Free Exchanges and Returns

If you wish to exchange or return an item, please let us know within 30 days of receiving your order. Once we have reviewed and approved your request, you will be sent a free return shipping label to be attached to the original packaging. Finally, the package will be picked up from your location by Loomis Express or Midland (depending on your location).

In order for us to accept your return, the item must be: 

  • Packed securely in its original packaging
  • Free of any and all damages
  • Unassembled (and was never assembled)

***Note: All custom items are non-refundable and are final sale.

Tracking

Please track your shipment using the tracking number provided and ensure that someone will be available at your shipping address to receive the delivery. If you miss your delivery, a second attempt will be made by the carrier. If you know you will not be available to receive your shipment ahead of time, you may leave a signed note at your door instructing the delivery driver to leave your package at any secure location on the property (ie. your backyard or with the front desk). Please note that if you leave written and signed permission for the packages to be left on the property, neither Candace & Basil nor the carrier is responsible for any lost or damaged items. Please call the appropriate carrier with any questions or concerns.

Loomis Express: 1(855) 256-6647

Frontier: 1(877) 704-3727

Damages

We ask that our customers inspect their order upon receipt. In the off-chance that you receive a damaged item, we require notice within 3 days of delivery. Once we're notified, we will replace any necessary parts or send a complete replacement, if necessary. Report a damaged order.