• All items are covered by our limited warranty
• Eligible claims will be repaired or replaced at Candace & Basil's expense
• Wear and tear and accidental damage are not covered
• The duration of the warranty period will vary by item. This information can be found on the product page. 
• Contact us to start a warranty claim

We’re proud to partner with a trusted network of delivery teams who help us bring our furniture to homes across Canada and USA with care.

Shipping

• Delivery fees are shown at checkout and vary by region.
• Before your order arrives, we’ll reach out by email to coordinate a delivery date or share tracking details—depending on the item and your location.
• You’ll also have the option at checkout to upgrade to white glove delivery for an elevated, worry-free experience.

Returns

• If something isn’t quite right, we’re here to help.
• Please contact us within 30 days of delivery to start a return. Items must be unused, unassembled, in original condition, and packaged in the original box.
• Return shipping fees will apply, but you’re always welcome to bring approved returns directly to our Mississauga warehouse at no charge.
• Kindly note that made-to-order and custom pieces, display items, open box items, pillows, duvets, bedding, and mattresses are final sale.