This item includes a 1-year manufacturer’s limited warranty, beginning on the date of delivery. This warranty covers defects in materials or workmanship under normal residential use. If an issue arises within the warranty period, the manufacturer will repair the item, provide replacement parts, or replace the product at their discretion. Any items that arrive visibly damaged or defective must be reported within 3 days of receipt.
The warranty does not cover damage caused by irregular use, wear and tear, or accidental damage. Replacement parts or units carry the remaining balance of the original 1-year warranty.
To request service, customers must contact Candace & Basil, who will coordinate with the manufacturer to determine the issue and appropriate solution. Warranty coverage applies to the original delivery address, and eligibility for a new address must be confirmed in the event of a move, as some remote regions fall outside available service areas.